用户可以通过以下方式向“酒店精品”提出投诉或举报，并提供上述事件的必要证据材料。电话：****移动端：+86 （010）6470 6107 ****电子邮箱：**** firstname.lastname@example.org
Hotel Elite Online system and its internet devices platform services is based on the following service terms and usage conditions provide by Beijing 345 Culture and Development Co., Ltd. Hotel Elite including but not limited to platforms for PC and mobility devices applications, it is specifically designed for the high-end travel customer economy develop and experience to the world-class top destination of the international luxury hotel online search, book, article, photo sharing, overseas travel, luxury hotel room auction, magazine online reading and subscription application functions in one platform. Before login and register as a user and start using "Hotel Elite", the user have to confirm that you have read this statement and acknowledge, understand and agreed to all terms and conditions in this statement. Once you start using "Hotel Elite" service, all the terms and conditions of this declaration will take effect immediately between Hotel Elite platform and the user, the legal effectiveness of the Contract Law of People's Republic of China would applicable immediately.
Hotel Elite to you (here after referring as" user ") need abide by the other services also provided by the terms and service standards (including the service manual and usage of the help, etc.) should be together at the same time.
1. Account Registration of "Hotel Elite"
In order to use the services, you have to binding a frequent cell phone number to register an exclusive online account with "Hotel Elite". After implement "Hotel Elite" issued verified cord, the phone number will be the only recognize vehicle of the account. You can inquire on the account to record your order, and other activities, including provide service for your hotel information and services provided by other specific records. If you use the "Hotel Elite" service, you should be responsible for maintaining your account privacy and limitation to the third party of use/access to your computer or mobile device, and you agreed to in your account and password all the activities of the responsibility. If you are under 18 years old, you may only allowed use under participation of parents or guardians. We will keep the rights of terminate service, close, remove and edit, or cancel orders to any account.
1.1 In view of the particularity of network services, user agrees to "Hotel Elite" platform shall have the rights, without prior notice, at any time change, interrupt or stop part or entire web services. "Hotel Elite" platform does not guarantee that the Internet service will not be interrupted, and it not guarantee the timeliness, safety and accuracy of web services。
1.2 "Hotel Elite" platform required to regularly or time to time for system maintenance/repair or related equipment services, such as so situation caused by the network service interruption, within a reasonable time period "Hotel Elite" platform would not take any responsible. "Hotel Elite" platform reserved rights to without prior notice of maintain, upgrade, or other purposes to suspend the rights of entire or part of the web service.
2. Service of "Hotel Elite"
The user should understand and aware of that "Hotel Elite" platform is provided for the luxury hotel experience for all users of information release and interactive service platform. Users with the hotel through the "Hotel Elite" information intermediary services for the connection of service requirements, the need for separate service agreement between both sides, and undertake the corresponding rights and obligations. As a result of the hotel in omissions have caused you inconvenience or loss, hotel or a international travel insurance for the company will provide you with claims in accordance with the terms. "Hotel Elite" platform could be adjusted according to actual business needs increase or specific content, and have the right to the interpretation of the service has provided.
2.1 In view of the particularity of network services, user agrees to "Hotel Elite" platform shall have the right, without prior notice, at any time change, interrupt or stop part or entire of the web service. "Hotel Elite" platform does not guarantee network services without interruption, timeliness, security and accuracy of network services and do not make any guarantee.
2.2 "Hotel Elite" platform required to regularly or time to time for system maintenance/repair or related equipment services, such as so situation caused by the network service interruption, within a reasonable time period "Hotel Elite" platform would not take any responsible. "Hotel Elite" platform reserved rights to without prior notice of maintain, upgrade, or other purposes to suspend the rights of entire or part of the web service.
2.3 User explicitly agreed to the use of "Hotel Elite" platform in the service of network risk will be fully borne by yourself. Users understand and accept the link by "Hotel Elite" platform service and get the information, products and services are "Hotel Elite" recorded automatically search platform, "Hotel Elite" platform for its legitimacy is not responsible for, also does not assume any legal liability, the users to take risks, to the safety, accuracy, timeliness, validity of search results are not guaranteed.
2.4 "Hotel Elite" platform shall have the rights at any time temporarily or permanently to modify or terminate the service (or any part thereof), regardless of the notice or not, "Hotel Elite" platform to customer and/or any third party(s) do not undertake any responsibility.
3. Service Order, Service Providing and Service Fee
"Service Order", meaning the user through the "Hotel Elite" platform, required specific services of hotel or overseas training activities etc. and concluded agreement.
3.1 Users and "Hotel Elite" service order has formally established at the following condition
3.1.1 The user selected and determined the hotel information such as time, place through the "Hotel Elite" platform.
3.1.2 The user update or change stay person(s) information through "Hotel Elite".
3.1.3 The auction winner for the hotel room through the "Hotel Elite".
3.2 "Hotel Elite" will inform the hotel according to the order information, and assist services between hotel and the user if any specific requirements, the hotel check-in services between the user and have reached agreement in the end in complete success.
3.3 As a result of the hotel, or other causes of force majeure cause service orders cannot fulfill, we will contact you as soon as possible and cancel the service orders after your permission.
3.4 User auction or select and determine the check in the hotel and time should be according to the price of the screen at the same time pay the hotel room charge (online payment, platform, unified settlement). The user can make the corresponding evaluation to the hotel, for "Hotel Elite" and the hotel to further improve the service.
3.5 Users did not appear on time for the hotel without any reason or without justifiable reasons, "Hotel Elite" platform to provide it will suspend, terminate service and close an account, and help the hotel to the users to recover the original value of the hotel room charge.
4. Service Complaints
In the process of using "Hotel Elite" platform, in the event of the following situations:
4.1 Users has disputed about the service content and quality which provides by hotel;
4.2 Users find staff of any violation or possible violation of this declaration, and "Hotel Elite" formulated by the relevant users to use the content of the specification or behavior.
4.3 Any other improper shall inform the "Hotel Elite" platform of situation.
The user can through the following ways to report, to make a complaint about the "Hotel Elite" and provide the necessary evidence of the above event. TEL: +86 （010）6470 6107, E-mail: email@example.com
"Hotel Elite", after receiving the complaint or appeal such as service dispute, "Hotel Elite" is basis of communication and coordination; as for complaints or reports, verifying an illegal or inappropriate content that of the case, "Hotel Elite" shall inform the event participant timely warning, and because of the nature and severity of events, to the right of judicial procedures. For unable to confirm the truthfulness of the contents of the complaints or reports, "Hotel Elite" timely inform the complainant or informant. Despite the foregoing, "Hotel Elite" as flat island's only the parties to deal with disputes and complaints to report content, any such event participants shall independently bear legal responsibility for such events. Unless "Hotel Elite" platforms are deliberately act, hotel and users are dealing with "Hotel Elite" is the event free (including but not limited to any loss, damages, requests, demands, costs, legal costs).
5. The Information Release
5.1 "Hotel Elite" platform will have signed international hotel information (including but not limited to, the hotel name, location, profile, pictures and quotation, etc.) published in the"Hotel Elite" service platform.
5.2 The user for permission to use "Hotel Elite" network service platform, to the "Hotel Elite" platform to provide accurate personal information, if there is any change, information needs to be updated in a timely manner. The above information when submit orders, "Hotel Elite" platform will be in accordance with the level of process step by step, sent to the selected hotel.
5.3 Users must agree to accept the "Hotel Elite" platform by SMS, E-mail or other ways to send relevant business information to the user.
5.4 Users can post comments in "Hotel Elite" service platform, comments and other content, and put forward Suggestions, comments or other information, its premise is that such content should not violate current laws and regulations of the People's Republic of China and the requirements of other regulatory documents, does not contain any anti-party and anti-socialist, and any illegal, obscene, threatening, defamation, invasion of privacy, infringement of intellectual property rights or other forms of third party rights violations. "Hotel Elite" reserves the right to remove or edit the content (but not the obligation), but not by the user to post the content of regular review.User statement and guarantee for caused by the content provided to compensate the damage to the boutique hotel.
5.5 If the user in the "Hotel Elite" platform to post content or submit materials, unless we separately specified, the user agrees to grant "Hotel Elite" or nonexclusive, free, permanent, irrevocable and full permission again.
"Hotel Elite" platform may require users to provide their mobile phone number and personal information such as location information, so as to recommend to the user is more suitable for its important functions such as travel and hotels. "Hotel Elite" will try our best to keep the user personal information, except as expressly stated and judicial consent of the user explicitly, "Hotel Elite" platform not provide the user the information to any third party.
User has no need to download the "Hotel Elite" platform can from mobile client use the services provided by the romantic holiday. "Hotel Elite" platform in the grants you free, non-transferable, non exclusive global personal license, allows you to use the "Hotel Elite", including all services provided by the software., however, you may not copy, modify, publish, sell or rent our service or any part of the software, and shall not reverse engineer or attempt to extract the software's source code, or to license the software, or otherwise transfer any rights of the "software" unless prohibited by law from the above restrictions or you have to get the written permission of "Hotel Elite".
8. Intellectual property rights
Beijing 345 Culture and Development Co., Ltd was the application and related web site hosted by the relevant content (text, graph, video, audio, etc.) of the copyright owner. "Hotel Elite" platform provided by the use of all software is Beijing 345 Culture and Development Co., Ltd, or its software suppliers property, protected by international copyright law of People's Republic of China.
9. Limitation of Liability
Due to the change of government policy or regulation, natural disasters or war, communication lines, hacker attacks, computer viruses invade or attack, telecommunications sector technical adjustment, due to government control platform of temporary closure of any force majeure event affect the normal operation of network, and others to sabotage, normal system maintenance, system upgrades, or this platform can be not access, caused by the network congestion caused by the information provided by this platform and data delay, stagnant or errors, and the user was all losses thereby does not undertake any responsibility. "Hotel Elite" will not release information by the user is responsible for save, modify, delete, or storage failure. "Hotel Elite" platform for deliberately typographical errors, caused by negligence, etc, do not assume responsibility. "Hotel Elite" shall have the right but not obligation to improve or any part of the original platform more omissions and errors.
10. No Guarantee Statement
"Hotel Elite" Application of content and services provided on the basis of the "current" can be obtained. "Hotel Elite" ensure to provide error-free no implied warranty. For this application, the application content, through the application of any service or advice that "Hotel Elite" made it clear that does not provide any warranty, whether express or implied, including but not limited to, marketability, applicability, reliability, accuracy and completeness. "Hotel Elite" does not guarantee service will be able to meet the requirements of users, also do not guarantee service will not be modified, interrupt or stop, and timeliness of the service, security, and errors occur do not make any guarantee. Users to use as a result of this application's own risk.
11. Applicable Law, Jurisdiction and Others
This statement the validity, interpretation, modification, implementation and dispute settlement are applicable laws of People's Republic of China, such as no relevant laws and regulations, should refer to general international business practices and/or industry practices. Because of the controversy of this statement, should be dealt with in accordance with the laws of People's Republic of China. "Hotel Elite" and users should be in line with the attitude of mutual understanding this statement, can mediate negotiation in case of any problems and contradictions, such as no settlement is reached, the dispute to the court of the place where the "Hotel Elite" file lawsuits. You agree to the terms and conditions of use, service matters not mentioned herein, be determined by mutual negotiation.
12. Agreement, Termination and Effectiveness
12.1 This agreement since the user registration information and confirm the required right after this agreement, and the "Hotel Elite" platform was established between the user and to take effect.
12.2 This agreement is valid for the user agrees to this agreement or the use of "Hotel Elite" platform, to the user logout "Hotel Elite" platform service check.
12.3 This agreement includes the body and all the "Hotel Elite" has been released or may publish all kinds of rules in the future. All rules as an integral part of this agreement, and the agreement the body have the same legal effect. 12.4 Users should be before using "Hotel Elite" application service read entire agreement content. Therefore, as long as the user use the "Hotel Elite" platform services, this agreement or to its constraints, then the user should not be reason to such as did not read the contents of this agreement, this agreement is invalid, or ask for the cancellation of this agreement. 12.5 "Hotel Elite" shall have the right to periodically according to the need to develop, modification of this agreement and/or all kinds of rules. And advance in the official website "Hotel Elite", "Hotel Elite" in the application of the public. After the update, change of agreement and rules automatically take effect immediately. Such as users continue to use the platform service "Hotel Elite", it indicates that the user accept the revised agreement and rules. Beijing 345 Culture and Development Co., Ltd
12.3 This agreement includes the body and all the "Hotel Elite" has been released or may publish all kinds of rules in the future. All rules as an integral part of this agreement, and the agreement the body have the same legal effect.
12.4 Users should be before using "Hotel Elite" application service read entire agreement content. Therefore, as long as the user use the "Hotel Elite" platform services, this agreement or to its constraints, then the user should not be reason to such as did not read the contents of this agreement, this agreement is invalid, or ask for the cancellation of this agreement.
12.5 "Hotel Elite" shall have the right to periodically according to the need to develop, modification of this agreement and/or all kinds of rules. And advance in the official website "Hotel Elite", "Hotel Elite" in the application of the public. After the update, change of agreement and rules automatically take effect immediately. Such as users continue to use the platform service "Hotel Elite", it indicates that the user accept the revised agreement and rules.
Beijing 345 Culture and Development Co., Ltd